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Frequently Asked Questions


To create an account now, click here -. Alternatively, we’ll offer you the option to create an account as part of the ordering process when you shop with us online.
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your Account by logging in. Often, an email from our Audit department will request you to keep your records up to date and current in order to serve you better.
We take security seriously, and your payment details are safe with us. Take a look at our for more details.


If the order is placed after the cut off time, you will receive the order next business day.
When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders.
Giftanna accepts the below methods of payment: Online payment by Master/Visa credit cards Online payment by debit cards Net banking from most of the banks in India Cash on Delivery (COD) - On selected products Demand drafts and cheques. International cards
Yes, we accept Cash on Delivery (COD) payments. Cash on Delivery payment method is applicable only on products that show Cash on Delivery as the shipping method. COD service is subjected to the below conditions: For all items between and uptill– INR 1500.00 a handling fee of INR 30.00 is applicable.
Delivery cost may vary from product to product and also varies as per the destination distance / pin code. You need to check for the charges on the view page / cart to know about the exact delivery charges for products. Most ? products have free delivery as well.
We do not offer a delivery date selection for all gifts. For some gifts you can select the delivery date. If you want your order deliverd soon please use speed delivery.
Depending on the product and how recently you have placed your order, you may be able to change your delivery address. You can raise a request for a change in delivery address within 15 minutes of your order being placed by calling our customer service team at +91-8130286057.
Giftanna offers wrap and message services on most products. Click the wrap option provided in the shopping cart to choose / select the wrap /gift message service. The service may be free or paid depending on the product to product.
We at Giftanna want to save paper to protect the environment and are therefore not adding invoices into our shipments. As a registered customer, you can download and print your invoice by logging into your account.
If you have owned or used one of the products from our website, you can write a review to leave the probable buyer better informed and feeling good about making the right buying choice. You can leave a review on the product page by clicking on "write a review"